View our video feebacks from our customers below or click on either compliments or complaints to fill out a form which will help improve our services for you.


Citywide always welcomes compliments on its products and services. By leaving us feedback, you are helping us recognise the ongoing effort of our team. To send us a compliment online, please fill out the compliments form below..

Customer Details



Contact details

Compliment Details

Product Type

What is the reason for your compliment

 Service provided by Citywide staff member

 Imprecise information provided by broker
 Service provided by broker
 Broker skill or knowledge
 Broker contact or conduct
 Fees and charges
 Delay in settlement
 Lender issue
 Incorrect setup of loan
 Fixed loan break or cost
 Interset rates
 Service Issue
 Other (please specify below)

Please advise us of your current customer experience:

Compliment Details

Are you happy for Citywide to use your compliment for marketing purposes?

Yes No 


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